Some fascinating findings from this presentation:
- Vulnerable patients are three times more likely to feel disrespected; Disrespected patients are twice as likely to not follow their treatment regimen
- Spanish speakers reported the biggest barriers were related to understanding insurance, communicating with doctors and understanding billing; Due to fear of prejudice, they are often reluctant to request Spanish resources even when available
- All income groups reported going to Google as their starting source to answer health and healthcare questions; however, lower-income patients often don’t know the precise search terms used to find relevant information
- Consumers that are younger, lower-income or racial minorities use mobile phones for 90-95% of their internet use
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