NYS Health/CHCS: Health Home Best Practices; Outreach to Persons with Complex Needs

NYAPRS Note: The report referenced below may be helpful for providers, policy makers, and payers alike as the NY health agencies are busy determining how care management will continue to function and be evaluated. Sharing best practices can help to develop fidelity models, and also indicate to managed care companies the elements they should be looking for when contracting with Health Homes or building internal expertise for care management to interact with persons experiencing complex needs.

New Report: “Outreach to High-Need, High-Cost Individuals: Best Practices for New York Health Homes“

New York State’s Medicaid health homes provide integrated care coordination for Medicaid beneficiaries who have multiple chronic physical and behavioral health needs. To achieve the ultimate goals of better care, improved health, and lower costs, health homes must first be able to successfully locate and engage individuals eligible for their services.

A new report from the Center for Health Care Strategies, supported by NYSHealth, draws lessons learned from early-adopter Medicaid health homes across New York State to identify effective outreach and engagement practices. The report outlines an array of promising recruitment and engagement strategies, highlights unique approaches that may warrant broader adoption, and features strategies used in other states that New York could undertake. This action-oriented report also offers a list of the “Top 10 Must Dos for Health Homes to Improve Outreach.”

Forward email

Footer

The Alliance for Rights and Recovery