NYAPRS Note: The following comes from new NYS Ombudsman Project Director Stephanie Campbell. The New Ombudsman Program, called the Community Health Access to Addiction and Mental Healthcare Project (CHAMP), is helping vulnerable New Yorkers to access their benefits to insurance coverage for substance sue and mental health care. Specifically, CHAMP is educating individuals, families and health care providers to understand legal rights to their insurance, health them access treatment and services, and investigate and resolve complaints regarding any denials of health insurance coverage.
The Ombudsman Program is designed to help consumers and providers with health insurance coverage access mental health and substance use services for individuals in need of care through the CHAMP Helpline (888-614-5400) and/or by email Ombuds@oasas.ny.gov without the added stress of having to navigate complex insurance denials alone.
