Thank you for joining NYAPRS at our
6th Annual PROS Implementation Academy!!
The New York State Office of Mental Health and the NYAPRS Collective Presents the
6th Annual PROS Implementation Academy
PROS: The Pathway to Integration,
Innovation and Outcomes
November 19-20, 2015
Click on the links below to view the PowerPoint Presentations from this event!
Thursday, November 19, 2015
Keynote -Looking Back: Moving Forward!
Keynote -Looking Back: Moving Forward! (R. Myers)
Robert Myers, Senior Deputy Commissioner and Director of Division of Adult Services, State Hospitals, and Managed Care,
NYS Office of Mental Health, Albany, NY
Michael Stoltz, Executive Director, Association for Mental Health and Wellness, Ronkonkoma, NY
Len Statham, Project Manager: Employment and Economic Self Sufficiency, NYAPRS, Rochester, NY
PROS was designed to help transform the mental health system by creating a “one-stop shop” where people could access treatment, rehabilitation, and self-help in an atmosphere of respect and mutual support. Let’s review how far PROS has come and take stock of where we are today by hearing the powerful experiences of people who have used PROS services. Then, let’s envision how the PROS of the future can build on these best practices and play a pivotal role in the emerging new managed care and value-based payment environments.
Plenary – PROS Transformation to Improve Population Health: Working with DSRIP, Health Homes, FQHCs and MCO’s
Amanda Semidey, Director of Health Homes, Coordinated Behavioral Care, Inc., New York, NY
Amy Anderson-Winchell, President and Chief Executive Officer, Access: Supports for Living, Middletown, NY
Dani Heifitz, Assistant Vice President Behavioral Healthcare Products, Fidelis Care New York, Rego Park, NY
John Javis, Director of Operations, Advanced Health Network, Coram, NY
Rebecca Kieffer, Program Manager, PROS at GMHC, Rochester, NY
Moderator: Jackie Negri, CEO, Negri Management Resources, LLC, Albany, NY
Medicaid redesign, Provider Performing Systems and DSRIP projects, and the overall transition to managed care
requires a transformational re-design of PROS services and the ways in which they are delivered. Our panelists will share their experiences, lessons learned, and some insights about their relationships with “new customers” such as PPSs, health homes, Federally Qualified Health Centers (FQHCs) and managed care organizations. Learn how your PROS program should be positioning itself as a critical component to improve overall population health.
Preparing PROS for Managed Care
Michael Stoltz, Executive Director, Association for Mental Health and Wellness, Ronkonkoma, NY
Shawn Sabella, Program Director, Behavioral Health Services North, Plattsburgh, NY
Moderator: David Bucciferro, Consultant, NYAPRS, Albany, NY
As we enter the world of managed care, every program faces a similar dilemma. How will I fit in? How do I best convey to a health plan or provider partner that I am a provider of choice? What immediate and longer term steps should I take? This session will engage attendees in a meaningful discussion about how a transformed PROS program could best enter and operate within a managed care environment. Participants will walk away with a blueprint for what they can do and the information to make that happen.
PROS Program Participation Promotes Recovery
Emily Kingman, Program Associate, and Amanda Saake, Senior Program Associate, Coalition of Behavioral
Health Agencies, New York, NY
Marlo Pasion, Team Leader, Caitlin Ferrer, Advisor, Angel Soto, Advisor and George Theodoridis, Advisor, Harlem Bay Network PROS, MHA of New York City, New York, NY
Groups are the foundation of PROS. They are used to cultivate connections to recovery, teach new skills, and
provide critical support. But groups are only one resource. Program participation outside of groups, including
planned activities, is also valuable. One of the greatest perks of the PROS design is that program participation is built into the reimbursement structure. This workshop will explore how PROS program participation can promote recovery, develop skills, and create pathways for peer support and leadership development.
Challenge and Opportunity Dialogue
Cultural Activation: Expanding the Concept of Health Literacy and Consumer Activism
Lenora Reid-Rose, Director, Cultural Competency & Diversity Initiatives, Coordinated Behavioral Care, Inc.; co- Director, NKI Center of Excellence in Culturally Competent Mental Health, Rochester, NY
Neville B. Morris, Interpersonal Communication Skills Development, Endwell, NY
Len Statham Project Manager: Employment and Economic Self Sufficiency, NYAPRS, Rochester, NY
The Cultural Activation Prompts (CAPS) tool is a set of cues on information people might benefit from communicating to staff including: what he/she might like to be called, what name they give to mental health challenges, their perceived causes and consequences. It also provides prompts on stresses, coping strategies, and views on service provision. Join the dialogue on how we can increase health literacy through greater consumer participation in our own healthcare.
Encouraging Employment Success through Individual Placement & Support (IPS)
Paul Margolies, Associate Director Practice Innovation and Implementation, Center for Practice Innovations, Division of Mental Health Services and Policy Research, NYS Psychiatric Institute, New York, NY
Raymond Gregory, IPS Trainer and Thomas Jewell, Project Manager, Center for Practice Innovations, New York, NY
Kerry Strnad, Program Director and Christopher Somelofske, PROS Practitioner, Samaritan PROS, Troy, NY
Charles Benson, Vocational Supervisor and Alex Hartline, Employment Specialist, Jewish Board of Family and Children’s Services Bronx Real PROS, Bronx, NY
The Individual Placement and Support (IPS) model of supported employment is the evidence-based practice that has led to the highest employment outcomes when implemented with fidelity. PROS programs across NYS have been implementing IPS for a number of years and have achieved, on average, employment outcomes that are consistent with national benchmarks. This workshop is both for PROS programs that are experienced with IPS and for those that have not yet begun IPS implementation and will focus on the practical aspects of meeting high fidelity standards. Representatives from two PROS programs, one newly licensed and one well established, will discuss their experiences, challenges, and accomplishments.
PROS and the New Marketing Paradigm: Appealing to New Populations
PROS and the New Marketing Paradigm: Appealing to New Populations (R. Franco and N. Ness)
PROS and the New Marketing Paradigm: Appealing to New Populations(J.Zweig)
PROS and the New Marketing Paradigm: Appealing to New Populations (N. Luther and M. Clark)
Thomas Buckles, Program Director, Neil Edwards, Mental Health Therapist and Bethany Murphy,Peer
Advocate, Foundations for Change PROS Program, Olean, NY
Robert Franco, Senior Vice President for PROS and Nicole Ness, Assistant Director, PROS, Service Program for Older People (SPOP),
New York, NY
Joe Zweig, PROS Program Director, Jawonio PROmiSe, New Hempstead, NY
Nancy Luther, Manager of PROS/Addiction Rehab and Michelle Clark, Quality Assurance,
Northeast Career Planning, Albany, NY
Moderator: Larry Hochwald, Training & Technical Assistance Facilitator, NYAPRS, Staten Island, NY
Everything is changing within our healthcare system! There are a number of new populations who can benefit from PROS services. To assure that PROS services are properly recognized and valued for their potential to serve
a broad diversity of groups, we must consider a new paradigm for marketing our services to current and new partners and payers. Learn how your colleagues have developed new ways to introduce PROS as a powerful vehicle to assist people with a wide variety of needs and challenges.
Challenge and Opportunity Dialogue
Home & Community-Based Services (HCBS) and PROS: Meeting Individual’s Needs and Preferences
Douglas Ruderman, Behavioral Health and Managed Care Technical Assistance Specialist and Liam McNabb,
Director of Rehabilitation Services Unit, NYS Office of Mental Health, Albany, NY
Have you been wondering what the difference is between a PROS service and a Home and Community-Based Service (HCBS)? Could a PROS program also offer HCBS services? Come to this open forum facilitated by Doug and Liam to tackle these critical issues.
Comprehensive Psychiatric Rehabilitation Assessment: Approaching Recovery from a Rehabilitation Perspective
Susan Friedlander, Coordinator, Rehabilitation and Recovery Services New York City Field Office, NYS Office of Mental Health, New York, NY
Carol Sabatino, Deputy Director, NYS Office of Mental Health Western NY Field Office, Buffalo, NY
Ann Bergeman, Manager, and Meredith Surdel, Team Leader, Rochester Regional Health System, Unity PROS, Rochester, NY
What exactly is rehabilitation and how does it support recovery? Learn about the rehabilitation process and how
PROS services can help a participant choose, get, and keep a desired life role. Presenters will also review the new Comprehensive Psychiatric Rehabilitation Assessment (CPRA) tool which was recently developed by a group of OMH staff, providers, and leaders in the rehabilitation field. The new CPRA tool can more effectively support PROS practitioners and participants in selecting a Life Role Goal and identifying the critical skills and supports necessary to be successful. Hear from a PROS provider about how the new CPRA has improved recovery planning.
Understanding Data Metrics for PROS – The What, Where, When & How
Understanding Data Metrics for PROS -The What, Where, When & How (K. Housler)
Understanding Data Metrics for PROS -The What, Where, When & How(K. Champignon)
Understanding Data Metrics for PROS – The What, Where, When & How (R. Franco & N. Ness)
Kelly Housler, Mental Health Program Specialist 2, NYS Office of Mental Health, Albany, NY
Kristy Champignon, PROS Team Leader, Access: Supports for Living, Union Street PROS, Middletown, NY
Robert Franco, Senior Vice President for PROS and Nicole Ness, Assistant Director, Service Program for Older People (SPOP), New York, NY
Moderator: Boris Vilgorin, Health Care Strategy Officer, MCTAC, New York, NY
What constitutes desired participant outcomes and how do they matter to programs, to payers, and to the people who use PROS services? The presenters will describe their data collection efforts and provide models that can help us to increase and demonstrate our effectiveness and reduce overall costs.
Challenge and Opportunity Dialogue
Attracting People to the Workforce
Matthew Crave, Program Director, RSS Capital Distrect PROS, Albany, NY
Len Statham, Project Manager: Employment and Economic Self Sufficiency, NYAPRS, Rochester, NY
While 70% of people with disabilities express a desire to work, only about 15% of people with psychiatric
disabilities are currently employed. This dialogue will look at the barriers people face and share a number
of methods for inspiring and supporting people to bring their valuable talents into the workforce.
Friday, November 20, 2015
Plenary -New York’s Value-Based Payment Roadmap: Where is the Path for PROS?
Plenary –New York’s Value-Based Payment Roadmap: Where is the Path for PROS? (R. Myers)
Greg Allen, Director, Program Development & Management, Office of Health Insurance Programs, NYS Department of Health, Albany, NY
Robert Myers, Senior Deputy Commissioner and Director of Division of Adult Services, State Hospitals, and Managed
Care, NYS Office of Mental Health, Albany, NY
Harvey Rosenthal, Executive Director, NYAPRS, Albany, NY
New York is fast on the move to creating a healthcare system based on value-based payment that is intended
to reward services that help produce good healthcare and social outcomes and reduce avoidable costs. Since
behavioral health conditions are often associated with the highest costs, there should be unprecedented opportunities for behavioral health providers to prove their worth and to play central roles within PPS, managed care, and health home networks. So, how can PROS programs take their appropriate place within innovative projects focused on system transformation and service improvement? Our top state policymakers will provide us with the latest assessment as to where we all are in the move towards Value-Based Payment and be part of the discussion that will highlight the opportunities and challenges that lay before us.
Creating a Group Schedule That Meets People’s Goals
Creating a Group Schedule That Meets People’s Goals (K. Zanfardino)
Creating a Group Schedule That Meets People’s Goals (K. Lewis)
Creating a Group Schedule That Meets People’s Goals (A. Grosshandler)
Krista Zanfardino, PROSper Program Director, Putnam Family and Community Services, PROSper, Carmel, NY
Kate Lewis, Program Director, ARA (Allegany Rehabilitation Associates, Inc.) PROS, Wellsville, NY
Amy Grosshandler, Assistant Director, Family Residences and Essential Enterprises, Inc. (FREE) PROS, Bethpage, NY
Moderator: Colleen Sheehan, Training & Technical Assistance Facilitator, NYAPRS, Woodstock, NY
While PROS offers most of its services in a group format, these groups’ content and aims must evolve from
each individual’s specific goals and objectives. How do you create an individualized group schedule that can meet these needs and still remain fiscally viable? This workshop’s presenters will share ways that they have learned to create a viable group schedule that is very individualized but also effective and efficient.
Why PROS and Health Homes are so Integral to The Success of DSRIP
Kathryn Murphy, Program Coordinator, PROS Recovery Community, St. Joseph’s Hospital Health Center, Syracuse, NY
Arielle Taitz-Paine, Program Director, OHEL Kadimah PROS, Brooklyn, NY
Kelly Sutton, Program Director, Lakeshore Behavioral Health Abbott Corners PROS, Orchard Park, NY
Moderator: Jackie Negri, CEO, Negri Management Resources, LLC, Albany, NY
The majority of Medicaid members at highest risk for avoidable hospital utilization are those individuals
eligible for Health Home Care Management. According to the NYS DOH, 59% of hospital readmissions in NYS are related to chronic medical conditions in persons with serious substance use and/or mental health conditions. Join this discussion on how successful transformation of the behavioral health system will require effective Health Home Care Management combined with a redesign of the healthcare delivery system to ensure access to primary/preventive healthcare services and supportive social services.
Challenge and Opportunity Dialogue
Essential Skills for Effective Supervisors in the New Environment
Paul Margolies, Associate Director Practice Innovation and Implementation, Center for Practice Innovations, Division of Mental Health Services and Policy Research, New York State Psychiatric Institute, Assistant Clinical Professor of Medical Psychology (in Psychiatry), NYS Psychiatric Institute, Columbia University, New York, NY
Ruth Colon-Wagner, Senior Projects Coordinator, NYAPRS, Tappan, NY
What makes a good supervisor? Come join this workshop to open the dialogue and review the qualities that make an effective supervisor, the challenges of supervising staff, and how we can best support and coach them in their
multifaceted roles.
Building Recovery Oriented Groups
Amanda Saake, Senior Program Associate, Center for Rehabilitation and Recovery/The Coalition of Behavioral
Health Agencies, New York, NY
Marsha Mandel, Team Leader, Access: Supports for Living, Squire Center PROS, New Windsor, NY
Clinton Green, Assistant Director of PROS, East Village Access/Community Access, New York, NY
Moderator: Ruth Colon-Wagner, Senior Projects Coordinator, NYAPRS, Tappan, NY
In recent years we have seen a dramatic increase in the use of groups that facilitate recovery through an often powerful and dynamic process. This workshop will provide an overview of group work and the skills needed for engagement, motivation, and mediation. Presenters will share examples of dynamic groups and how they are helping people achieve their recovery goals.
PROS: A Key to Primary Care Integration
PROS: A Key to Primary Care Integration (J. Cheng and D.Coward)
Jason Cheng, Director of Integrated Health and Danielle Coward, Director, ICL PROS, Institute for Community
Living, New York, NY
Jacqueline Pasco, Chair, Department of Psychiatry and Kathy Paton, Senior Director Behavioral Healthcare,St. Mary’s Healthcare, Amsterdam, NY
Moderator: Mike Dorr, Training & Technical Assistance Facilitator, NYAPRS, Phelps, NY
It’s become clear that “there’s no health without mental health” and that good healthcare must integrate medical, mental health, and addiction recovery focused services. Building on the PROS platform may provide the perfect vehicle for achieving this successful integration. This workshop will provide an overall framework for integration
and provide the experiences of PROS programs that have successfully engaged in this transformation.
Challenge and Opportunity Dialogue
Reaching and Maintaining Fiscal Viability
Kate Lewis, Program Director, ARA (Allegany Rehabilitation Associates, Inc.) PROS, Wellsville, NY
Rebecca Kieffer, Program Manager, PROS at GMHC, Rochester, NY
Edye Schwartz, Director, Systems Transformation Initiatives, NYAPRS, Mahopac, NY
Regardless of how excellently our services are designed and delivered, if we cannot create enough revenue to cover
our basic expenses, we will not be able to stay in business. This is something that we all struggle with and in this time of value-based payments, it becomes even more important to be able to maintain the integrity and fidelity of our services and yet be financially stable. Join the dialogue about how individualized person-centered service provision can be good for business and that fiscal stability and recovery service provision do not have to be mutually exclusive.
Click here to see our full program.